If you are in immediate danger, contact emergency services first. Then report the incident to us.
What to check before inviting someone to your home or workplace
Check the Verification Badge
Only hire artisans with the Verified Pro badge. This means we've confirmed their identity and documents.
Read Reviews & Ratings
Look at their star rating and read comments from previous clients. Low ratings or no reviews should be a warning sign.
Ask for Their Full Name
When you call, confirm their full name matches what's on their profile. Scammers often use fake names.
Get a Written Quote
Ask for a detailed quote via WhatsApp or SMS before they arrive. This creates a record and helps avoid surprise charges.
Tell Someone
Inform a friend or family member about the appointment — who's coming, when, and the address.
Agree on Price First
Discuss and agree on the total cost before work begins. Get it in writing via WhatsApp.
Split Payments
Consider paying 30-50% upfront and the rest after completion. This keeps both parties committed.
Get a Receipt
Always ask for a receipt or written acknowledgment of payment.
No Pressure
If an artisan pressures you for immediate full payment, that's a red flag. Walk away.
Protect yourself when visiting client locations
Confirm the Appointment
Call the client 1-2 hours before to confirm they'll be available. If they don't answer, reschedule.
Share Your Location
Tell a trusted person where you're going, the client's name, phone number, and expected return time.
Carry Your ID
Always have a valid ID card with you. Clients may ask to verify your identity.
Assess the Location
When you arrive, look around. If the area feels unsafe or the situation seems suspicious, leave immediately.
Keep Your Phone Charged
Ensure your phone has enough battery. Keep it in your pocket, not your bag, for quick access.
The address doesn't match what was discussed
No one seems to live at the location
The client refuses to identify themselves
You feel threatened or intimidated
Other people are hiding or watching
The client asks you to do something illegal
Be Punctual
Arrive on time. If delayed, call the client to inform them.
Communicate
Explain what you're doing. Clients appreciate transparency.
Deliver Quality
Good work leads to good reviews, which leads to more clients.
Both clients and artisans can be targets. Here are the most common scams on service platforms:
Someone asks you to send money for "materials," "transportation," or "booking fee" before any work is done — then disappears.
How to protect yourself: Only pay through the platform. Never send money directly to someone you haven't met. If they pressure you for upfront money, report them.
The quoted price is ₦5,000, but after starting work, they demand ₦15,000 — holding your property "hostage" until you pay.
How to protect yourself: Get a written quote before work starts. If the price changes, they must explain why and get your approval first. If they threaten to keep your property, call the police.
Someone asks you to move the conversation off Real Estate Artisan (e.g., "Let's chat on Telegram") to avoid platform protections and accountability.
How to protect yourself: Keep all communication on the platform or on WhatsApp using the number provided here. If they insist on another app, it's a red flag.
Someone creates a fake profile, pretends to be a verified artisan, and collects payment without doing any work.
How to protect yourself: Only hire artisans with the green Verified Pro badge. Check their photo matches the person who arrives. Verify their ID on arrival.
You receive a message claiming to be from "Real Estate Artisan Support" asking for your password, PIN, or bank details.
How to protect yourself: Real Estate Artisan will NEVER ask for your password, PIN, or bank details via message. If you receive such a request, it's a scam. Report it immediately.
Security measures built into Ar
All artisans must upload valid ID, workshop photos, and certificates before they can appear in search. Our admin team reviews every document.
All payment processing is handled by Paystack — Nigeria's most trusted payment gateway. We never see or store your card details.
The ₦200 connection fee ensures only serious clients can access artisan contacts. This filters out time-wasters and prank callers.
After each job, clients can leave ratings and reviews. This builds trust and helps you identify reliable artisans.
Users can report suspicious behavior. We investigate all reports and take action, including banning offenders from the platform.
All connections and transactions are logged. This creates an audit trail that helps resolve disputes and identify bad actors.
Document Everything
Take screenshots of conversations, save phone numbers, and note dates and times. This evidence helps us investigate.
Contact Us Immediately
Phone: 07039036953
Email: support@artisanconnect.com
Don't Confront Directly
If you feel threatened, don't engage with the person. Prioritize your safety and contact authorities if needed.
We'll Investigate
Our team will review your report, check the user's history, and take appropriate action — including permanent bans for serious violations.
Don't Go Alone
Have someone with you when meeting for the first time
Share Your Location
Tell someone where you're going and when you'll be back
Keep Phone Charged
Your phone is your lifeline — keep it powered and accessible
Verify Identity
Confirm they are who they say they are before letting them in
Agree on Price First
Never start work without a clear, agreed-upon price
Trust Your Instincts
If something feels wrong, leave immediately. No job is worth your safety